Return & Refund Policy

100-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Requests made after this 30-day window cannot be accepted.

To be eligible for a return, your item must be:

• In the same condition you received it — unworn, unused, and undamaged
• With all original tags attached
• In its original, undamaged packaging
• Accompanied by the receipt or proof of purchase

Items returned worn, used, washed, damaged, missing tags, or without their original packaging do not qualify and may be refused or refunded only in part.

How to Start a Return

All returns must be authorized by us before you ship anything back. To request a return, contact us at info@winkblue.com with your order number.

If your return is approved, we'll send you instructions on how and where to send your package. Items sent back to us without a prior approved return request will not be accepted, will not be refunded, and may be returned to you at your expense.

Return Shipping

Unless your item arrived defective, damaged, or incorrect (see below), you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot process a refund for a return we do not receive. The original shipping cost from your order is non-refundable.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us at info@winkblue.com within 48 hours of delivery and include clear photos of the item and packaging. This allows us to evaluate the issue and make it right at no cost to you. Claims reported after this period may not be eligible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards (final sale)

If you're unsure whether your item qualifies, contact us before purchasing or before requesting a return.

Exchanges

We do not process direct exchanges. The fastest way to get what you want is to return your original item and, once the return is approved, place a separate order for the new item.

European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item, missing components, or damage.

Please note that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received it, contact us at info@winkblue.com.

Contact

For any return-related questions, reach us at info@winkblue.com.