Shipping policy

We ship worldwide.

Processing Time

Orders are usually processed within 1–2 business days. Processing times are estimates, not guarantees, and may be longer during sales, holidays, or periods of high order volume.

Delivery Time

After your order has been processed by our team, the estimated delivery time is 6–9 business days. This window begins once your package has been dispatched, not at the time of purchase.

All delivery times are estimates provided by our carriers and are not guaranteed. WinkBlue is not responsible for delays caused by factors outside our control, including but not limited to carrier delays, customs or import inspections, incorrect or incomplete address details, failed delivery attempts, weather, strikes, or other events beyond our reasonable control.

Order Confirmation & Tracking

When you place your order, you will receive a confirmation email with your order number. Once your order has been processed and shipped, you will receive a second email with your tracking number so you can follow your package.

Customs, Duties & Taxes

For international orders, any customs fees, import duties, or taxes are the responsibility of the recipient and are not included in the price or shipping cost. These charges are set by your local authorities, and WinkBlue has no control over them. Delays caused by customs processing are outside our control.

Change of Delivery Address

If the address provided at checkout is incorrect or you wish to change it, you must notify us at least 8 hours before your order is processed by our logistics team.

Once an order has been processed and shipped, we cannot guarantee that the package will arrive at a new address, and we are unable to redirect, recall, or refund packages that ship to the address originally provided.

WinkBlue is not responsible for orders that are delayed, lost, or undelivered as a result of incorrect or incomplete information provided by the customer.

Lost or Undelivered Packages

If tracking shows your package as delivered but you have not received it, please contact your carrier first, as the package is in their custody once handed over. WinkBlue is not responsible for packages marked as delivered by the carrier or for theft after delivery.

Contact

If you have any questions about your order or shipping, contact us at info@winkblue.com.  and we'll be happy to help.